Frequently Asked Questions

We offer free standard shipping on qualifying orders to Canada and the United States. The current free shipping threshold is displayed in your cart and at checkout.

For orders below the threshold or shipping to other destinations, a shipping fee will apply and will be shown at checkout before you complete your purchase.

All orders are processed within 1–3 business days. Once your order is fulfilled, you'll receive a confirmation email with tracking information.

Delivery times depend on your location:

• Canada: 2–7 business days after dispatch
• United States: 4–12 business days after dispatch
• International: 9–27 business days after dispatch

During holidays or promotions, processing and delivery may take slightly longer.

You can check your order status at any time on our Order Tracking page.

Once your order ships, you'll receive a tracking number by email. To see the real-time location of your package, enter that tracking number directly on the shipping carrier's website (e.g., Canada Post, USPS, DHL).

Not at this time. All orders are shipped using standard shipping. We're working on offering additional shipping options in the future.

Yes! We ship worldwide. Rates and delivery times depend on your destination and will be shown at checkout.

If your tracking hasn't updated in several days or your order is late, please email us at [email protected]. We'll work with the shipping provider to help resolve the issue.

Try the following steps first:

1. Double-check your mailbox, front door, porch, or building lobby.
2. Ask your neighbours or building staff.
3. Contact the shipping carrier using your tracking number.

If the package still isn't found after 48 hours, email us and we'll help investigate.

We accept returns on eligible items within 30 days of delivery. Items must be unused, in original condition, and have all tags attached.

You can view our Shipping & Returns Policy for full details.

To begin a return, email us at [email protected] with your order number and the reason for return. We'll send return instructions and the return address.

Customers are responsible for return shipping costs. We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

No. Items marked as final sale, gift cards, or custom-made/personalized products are not eligible for return, exchange, or refund. Please check the product description before purchasing.

Once we receive and inspect your return, we'll notify you by email.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for the credit to appear, depending on your bank or payment provider.

Yes, but exchanges are subject to availability. Before returning your original item, please email [email protected] to confirm that the item you want is in stock.

Once your return is authorized, send the item (along with your order confirmation or receipt) to:

You can check your order's status at any time using our Order Tracking page.

It will show if your order is being processed, fulfilled, or has already shipped.

Once your order ships, you'll receive an email with a tracking number.

To track the package's real-time location, copy that tracking number and enter it directly on the shipping provider's website (e.g., Canada Post, USPS, DHL).

Tracking numbers may take up to 24–48 hours to update after shipping.

If it still doesn't work after that, please contact us at [email protected], and we'll help you out.

If your package is marked as delivered but not in your hands:

1. Check your mailbox, porch, or apartment lobby.
2. Ask neighbours or building staff.
3. Contact the shipping carrier directly.

Still can't find it after 48 hours? Get in touch with us, and we'll look into it.

Orders are processed quickly, so changes or cancellations may not be possible after checkout.

If you need to make changes, email [email protected] right away. We'll do our best to assist if the order hasn't been fulfilled yet.

We recommend checking our official Size Chart before placing your order.

It includes detailed measurements for men's and women's apparel to help you find your best fit.

Yes — our garments are generally true to size. If a particular item fits smaller or larger than usual, we'll include that information in the product description.

If you're between two sizes, we suggest sizing up for a more relaxed fit, or down for a more fitted look — depending on your preference and the product type.

Yes — as long as the item is unused, in its original condition, and returned within 30 days, you can request a return or exchange.

More info is available in our Shipping & Returns Policy.

No — you can check out as a guest. However, creating an account lets you:

• Track your orders
• Save addresses and payment methods
• Manage your wishlist

You can sign in or register by creating an account during checkout.

With an account, you can:

• View your order history
• Track the status of current orders
• Save and edit shipping and billing addresses
• Manage payment methods
• Create and manage a wishlist of your favourite items

Click "Lost your password?" on the login page, and we'll send you a password reset link by email. If you don't see it, check your spam folder or contact our support team for help.

Yes. Once logged in, you can update your name, email, and other account details from your account settings. Changes will apply immediately.

We accept most major credit cards, including Visa, MasterCard, and American Express. We also support digital wallets like Apple Pay and Google Pay.

Yes — your payment information is encrypted and processed securely. We use trusted third-party payment providers that comply with industry-standard security practices (PCI-DSS).

Yes. You can choose to securely save a card to your account at checkout. This makes future purchases quicker and easier, especially if you shop with us regularly.