Shipping & Returns Policy
Last updated: February 6, 2026
OVERVIEW
At Moreeny Couture, we are committed to ensuring your satisfaction. This policy explains our shipping methods, delivery timelines, and return procedures. By placing an order, you agree to the terms described below.
SECTION 1 – SHIPPING INFORMATION
Processing Time
Orders are processed within 1–3 business days after payment is confirmed, excluding weekends and holidays.
Shipping Carriers
We use a variety of trusted shipping carriers including Canada Post, USPS (for U.S. destinations), DHL, Purolator. The specific carrier for your order is selected based on your destination, package size, shipping speed requirements, cost efficiency, and carrier availability to ensure reliable and timely delivery.
Shipping Rates
We offer free standard shipping on qualifying orders to Canada and the United States. Current free shipping thresholds are displayed in your cart and at checkout. For orders below the threshold or shipping to other destinations, shipping fees will be calculated and displayed at checkout based on your location and selected shipping method.
Delivery Times
Estimated delivery times by region (after processing):
- Canada: 2–7 business days
- United States: 4–12 business days
- International: 9–27 business days
International shipments may incur customs duties, taxes, or import fees, which are the responsibility of the customer.
Once an order has shipped, a tracking number will be provided via email. We are not responsible for delays caused by the carrier, weather conditions, or customs processing.
SECTION 2 – RETURN PERIOD
Returns must be initiated within 30 days from the date the shipment arrives at your specified shipping address. After this period, we are unable to process a return, refund, or exchange.
SECTION 3 – RETURN SHIPPING
Shipping fees are non-refundable.
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service so your return can be processed promptly once it arrives.
SECTION 4 – CONDITION OF RETURNED ITEMS
To be eligible for a return, your item must be unused, in the same condition that you received it, and with all tags attached. Any items that show signs of wear, damage, or have missing tags may not qualify for a refund or exchange.
SECTION 5 – REFUNDS
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5–10 business days, depending on your payment provider's processing time.
SECTION 6 – NON-RETURNABLE ITEMS
Certain items may be ineligible for return or refund. These include:
- Items marked as final sale
- Gift cards
- Personalized or custom-made products
- Items not in their original condition or missing parts due to reasons not caused by our error
Please refer to the product description at the time of purchase for more details on return eligibility.
SECTION 7 – EXCHANGES
Exchanges are subject to availability. If you wish to exchange an item, we recommend contacting us at [email protected] to confirm stock before returning your original purchase.
SECTION 8 – RETURN PROCESS
To initiate a return, please contact us at [email protected] with your order details. Our team will provide you with instructions on how to proceed with the return.
Return Address
All returns must be shipped back to our Canadian return address listed below.
1139 Lorette Ave, Winnipeg, MB R3M 1V7, Canada
Please ensure the return package includes your order confirmation or receipt for faster processing.
SECTION 9 – DAMAGES AND ISSUES
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
QUESTIONS ABOUT THIS POLICY
If you have any questions about shipping, returns, or exchanges, contact us at [email protected].
Thank you for shopping with Moreeny Couture.
Last updated: February 6, 2026
